Last updated: 30th April 2026
Business name: Mssrs. Reid & Wynne t/as Traktag
Business correspondence address: Traktag. Reid@DoES Liverpool, 68-76 Kempston Street. Liverpool. L3 8HL
Email: team@traktag.co.uk
Phone: 0151 332 4800
1. About Us
We are a UK-based artisan craft business specialising in custom engraved items. These Terms & Conditions govern all sales made in-person and via our website, social media, email, or other distance selling channels.
2. Contract Formation
2.1 All orders constitute an offer by you to purchase goods from us.
2.2 A legally binding contract is formed only when we issue an order confirmation email.
2.3 We reserve the right to refuse or cancel any order at our discretion, including (but not limited to) suspected fraud, pricing errors, or inappropriate customisation requests.
3. Product Description
3.1 Due to the bespoke nature of engraved products, all items are made to order.
3.2 We make every effort to ensure product descriptions, images, and previews are accurate; however:
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Colours, materials, and finishes may vary slightly due to lighting, screens, and natural materials.
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Engraving positioning and depth may vary slightly as part of the handmade process.
3.3 Any preview images are illustrative only unless explicitly stated.
4. Personalisation & Customer Responsibility
4.1 You are solely responsible for ensuring that all submitted text, spelling, dates, and design details are correct.
4.2 We are not liable for errors provided by the customer once the order is confirmed.
4.3 We reserve the right to refuse engraving content that is offensive, illegal, or infringes intellectual property rights. By placing an order, you confirm that you have sufficient rights to make use of any supplied image file.
5. Pricing & Payment
5.1 All prices are listed in GBP (£) and include VAT where applicable.
5.2 Payment must be made in full before production begins.
5.3 We reserve the right to change prices at any time without notice; however, this will not affect confirmed orders.
5.4 Separate terms may apply to bulk or trade orders.
6. Production & Dispatch Times
6.1 Estimated production times where provided are not guaranteed.
6.2 Delays may occur during peak periods, material shortages, or unforeseen circumstances.
6.3 Dispatch times refer to when the item leaves our premises, not delivery time.
7. Delivery
7.1 We deliver within the UK and internationally where specified.
7.2 Delivery timeframes are estimates provided by the carrier and are not guaranteed.
7.3 Risk of loss or damage passes to you upon delivery.
7.4 It is your responsibility to provide accurate delivery information. We are not liable for delays or losses caused by incorrect addresses.
8. Right to Cancel (Consumer Contracts Regulations 2013)
8.1 Under UK law, consumers typically have a 14-day cooling-off period for distance purchases.
8.2 However, this right does NOT apply to personalised or custom-made goods.
8.3 As our products are bespoke and made to your specifications, you do not have a statutory right to cancel once production has begun.
8.4 If you wish to cancel:
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Before production begins: contact us immediately; cancellation may be possible at our discretion.
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After production begins: cancellation will not be accepted.
9. Returns & Refunds
9.1 Due to the personalised nature of our products, we do not accept returns unless:
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The item is faulty
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The item is damaged in transit
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The item does not match the agreed specification
9.2 You must notify us within 48 hours of delivery with photographic evidence.
9.3 Approved remedies may include repair, replacement, or refund at our discretion.
9.4 We are not responsible for:
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Customer errors (e.g. spelling mistakes submitted by you)
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Normal variations in handmade goods
10. Faulty or Damaged Goods
10.1 If your item arrives damaged or defective, you must:
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Notify us within 48 hours
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Retain all packaging
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Provide photographic evidence
10.2 We reserve the right to:
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Request return of the item before issuing a refund or replacement
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Choose the most appropriate remedy under the Consumer Rights Act 2015
11. Intellectual Property
11.1 All designs, images, and content created by us remain our intellectual property.
11.2 You may not reproduce or commercially exploit our designs without permission.
11.3 By submitting custom artwork or image files, you confirm you have the legal right to use it and grant us permission to reproduce it for your order.
12. Limitation of Liability
12.1 Our liability is limited to the value of the goods purchased.
12.2 We are not liable for:
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Indirect or consequential losses
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Loss of profits, business, or opportunity
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Delays outside our control
12.3 Nothing in these terms excludes liability for death, personal injury, or fraud where prohibited by law.
13. Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to:
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Natural disasters
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Postal or courier disruptions
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Supplier failures
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Industrial disputes
14. Data Protection & Privacy
14.1 We process personal data in accordance with UK GDPR as enacted within the Data Protection Act 2018.
14.2 Your information is used solely for order fulfilment, communication, and legal compliance.
14.3 We do not sell or share your data with third parties except where necessary (e.g. delivery services).
15. Reviews & Marketing
15.1 We may use images of completed work for portfolio or marketing purposes unless you request otherwise.
15.2 Personal data will not be disclosed without consent.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Amendments
We reserve the right to update these Terms & Conditions at any time.
The version in force at the time of your order will apply.
18. Contact Us
For any queries regarding your order or these Terms:
Email: team@traktag.co.uk
Address: Traktag. Reid@DoES Liverpool, 68-76 Kempston Street. Liverpool. L3 8HL